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1. You could use credit card.WebMoney.TT remittance.Western Union.Qiwi wallet.Brazil Boleto.SOFORT Banking to pay.
2. All payment via credit card need to be verified by Aliexpress, it will take 24 hours.
3. If you choose the Boleto payment, it usually takes up to 5 days before the payment is successful.
4. Earlier payment means earlier dispatch!
1. Dear, we will send the items within 3-10 days(working days) after your payment is received.
2. In general, we will send this items to you by Seller’s shipping method, while it will update tracking information within 3-5 days after delivery normally, you can track it on the website of order detail.
3. You also can choose the fast shipping method like DHL, EMS,FEDFEX, TNT or UPS , but you need to pay for the freight.
1. All of our products will be checked one by one before sending out.
2. Buyer should check the package once receiving. If it is damaged during freight, please refuse to sign for it and get in touch with us in time.
3. If there are any quality problems, please offer detailed information to us in 7 days against the receiving,
We will confirm the problem and then offer a satisfied solution to you.
4. Buyers are responsible for return postages if the problems are caused by your side.
1. If you are satisfied with our products and services, please leave your positive feedback and 5 stars, and 5 stars for the detailed rating of your order.
Once you show us the screenshot of both 5 stars, we will give you DISCOUNT for your next order.
2. If you share our product link on your SNS or Facebook, we will give you a gift or DISCOUNT for your next order.
3. If you don’t satisfied our porducts, pls contact us before you leave neutral (3 stars) or negative (1-2 stars) feedback. We guarantee we will 100% solve any problem for you.
4. Please email to us befor leaving the negative feedback or opening any dispute on the site.
Communication is the best way to solve the problems.
25cm x 10cm x 10cm (9.84in x 3.94in x 3.94in)
SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in Europe, China and India will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes besent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time(45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of DukaExpress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.dukaexpress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.